Health Literacy Out Loud (HLOL) Podcast Transcripts
In this podcast, Andrés Valencia talks with Helen Osborne about:
- What’s alike and what’s different in the fields of hospitality, hotel management, and healthcare.
- Whether in hotels or healthcare settings, the importance of providing a warm welcome, pleasant stay, and warm good-bye.
- Helping all staff better understand how to improve the patient experience.
In this podcast, Cory Nourie talks with Helen Osborne about:
- How a healthcare transition is a planned purposeful movement from pediatric care to adult medicine.
- Ways children can start assuming responsibility for their own medical management.
- What physicians, other clinicians, office staff, parents, and others can do to help.
In this podcast, Rosalind Joffe talks with Helen Osborne about:
- “Patient-provider engagement,” a term that reflects joint sharing of information.
- Why two-way health communication matters so much to everyone today.
- Examples and suggestions about ways that patients and providers can engage in collaborative, respectful, health communication.
In this podcast, Helen Osborne talks with Dr. Michael McKee about:
- How hearing loss can affect health knowledge and understanding.
- Assessing a person’s preferred language and mode of communication.
- Respectful ways to improve communication as with pictures, technology, and community education.
In this podcast, Dr. Schillinger talks with Helen Osborne about:
- Teach-back, a technique to arrive at shared meaning.
- What to do (and not do) before, during, and after teach-back.
- How teach-back can be freeing, not restrictive, for your practice.
In this podcast, Dr. Kevin Pho talks with Helen Osborne about:
- Social media: A platform that providers and patients can use to share stories, curate content, and get health messages heard.
- Www.KevinMD.com. Why Dr. Pho created this blog and how it has changed and grown over the years.
- Suggestions, recommendations, and cautions about using social media to spread your health message.
In this podcast, Helen Osborne talks with Christopher Cheney about:
- How media can broaden the reach of your health literacy message.
- Multi-media today. Options to direct content to your specific audience.
- Benefits, risks, and ways to create trusted partnerships with journalists.
In this podcast, Dr. Dreyer and Dr. Yin talk with Helen Osborne about:
- Common dosing errors parents make with liquid medication
- Research about using the milliliter as a standard dosing unit
- Ways professionals and parents can help improve medication safety
In this podcast, Helen Osborne talks with Deb Wachenheim about:
- Postpartum mood disorder and its role in Deb’s sister’s suicide.
- Issues to consider when talking with children about troublesome, complex family issues.
- Communication tips such as being open and honest, addressing questions that children ask, and being prepared for information that children find on the Internet.
In this podcast, Dr. Weiss talks with Helen Osborne about:
- Several well-known health literacy screening tools including the REALM (Rapid Estimate of Adult Literacy in Medicine), TOFHLA (Test of Functional Health Literacy in Adults), Single Item Health Literacy Screen, and NVS (the Newest Vital Sign).
- Reasons to use, and more importantly, not to use health literacy screening tools in routine clinical settings.
- Recommendations about communicating effectively with everyone.
In this podcast, Dr. Don Rubin talks with Helen Osborne about:
- Why health insurance is difficult for many Americans to understand.
- How health insurance Navigators are helping. And why Dr. Rubin considers them to be Health Literacy Heroes.
- Examples of strategies that Navigators are using to clearly explain complex health insurance concepts.
In this podcast, Pamela Kelly talks with Helen Osborne about:
- Why it’s time for health literacy to move from an educational to a business model.
- Disruptive innovation. Reaching audiences in new and different ways.
- Tips and lessons learned for health literacy advocates at all levels of experience, savvy, and spheres of influence.
In this podcast, Helen Osborne talks with Bonnie Braun about:
- Teachable moments, when learners have a need or problem to solve.
- Building a teaching framework based on well-established theories of adult learning, education, and psychology.
- Who, why, what, and how. Essential questions to answer when preparing to teach about health or health insurance or other topics.
In this podcast, Helen Osborne talks with Becky Curran about:
- Why health communication can be difficult when providers treat patients with rare disease and conditions.
- A patient’s perspective about ways providers can build trust and communicate effectively with everyone.
- How to portray the diversity of your audience in print and web materials.
In this podcast, Susan Reid talks with Helen Osborne about:
- What to know about learners before deciding how much to teach.
- How reading theory helps make health teaching more effective.
- Examples of ways to learn about your learners.
In this podcast, Helen Osborne talks with Dr. Lown about:
- Compassion. How it builds upon yet differs from empathetic concern.
- Examples of ways to bring compassion into health communication.
- How listeners can learn more about using these skills in practice.
In this podcast, Dr. Victor Montori talks with Helen Osborne about:
- Patient-centered care. How clinicians and patients both bring expertise to this conversation.
- Strategies busy clinicians can use such as setting priorities and advocating for the patient’s agenda.
- Strategies busy patients can use such as bringing in an “extra set of ears” and asking questions.
In this podcast Neyal Ammary-Risch talks with Helen Osborne about:
- How campaigns can help raise awareness about big health topics.
- Examples of helpful awareness-raising strategies. These include using multiple communication formats, training trusted sources (such as lay health educators), and creating community partnerships.
- Ideas about ways to raise awareness about health literacy.
In this podcast, Ellen Langhans and Silje Lier talk with Helen Osborne about:
- How people use mobile devices to access health information.
- What ODPHP’s Mobile App Challenge was and how it led to the development of an app that is creative, functional, and consistent with health literacy principles.
- Good app features to include action-oriented content, longevity (capacity for the app to grow and change), and functions that keep users engaged.
In this podcast, Lyla Hernandez talks with Helen Osborne about:
- IOM’s Health Literacy Roundtable: What it is, who’s involved, and how it works.
- Examples of how IOM’s Health Literacy Roundtable is helping to create a more health literate environment for individuals and organizations.
- Free learning tools and resources from IOM’s Health Literacy Roundtable. These include workshops, discussion papers, and webcasts.
In this podcast, Sally Bigwood talks with Helen Osborne about:
- Presenting data as simply and clearly as possible.
- Putting figures into a logical order.
- Keeping comparisons close.
- Rounding figures so they are easier to understand, compare, and recall.
In this podcast, Tom Mucciolo talks with Helen Osborne about:
- Conversation versus presentation: Why talking about health is more than just words.
- Making the most of body language with proximity, openness, and invitation.
- Using tone of voice to establish presence and avoid distractions.
In this podcast, Dr. Jahangiri talks with Helen Osborne about:
- How good communication starts even before the patient sits in a dental chair.
- Ways to help reduce a patient’s anxiety and fear of pain or the unknown.
- Strategies that dentists, medical professionals, and patients can use to improve communication.
In this podcast, MK Czerwiec talks with Helen Osborne about:
- How comics use sequential art to tell about health, illness, and medicine.
- Why comics are effective and how they transcend differences in culture, language, and educational level.
- What listeners can do to find, create, use, and learn more about comics in medicine.
In this podcast, Cindy Brach talks with Helen Osborne about:
- How PEMAT differs from other patient education material assessment tools.
- Using PEMAT to assess usability and actionability of print and audio-visual materials.
- Putting PEMAT into practice. Including how to score items and then use these scores to compare patient education materials.
In this podcast, Cynthia Baur talks with Helen Osborne about:
- What CDC’s Clear Communication Index is, why it’s needed, and how it compares to other communication assessment tools.
- How to use the Index when revisiting, revising, or creating a wide range of public communication products. These include print materials, web postings, audio scripts, and social media messages.
In this podcast, Dr. Kate Cronan talks with Helen Osborne about:
- Health literacy issues to consider when communicating with children, along with their parents or caregivers.
- Strategies to help set a positive tone, put children at ease, and communicate medical information in ways they can understand.
- Choosing words, using pictures, and otherwise being clear when teaching children about health and illness.
In this podcast, Dr. James Heilman talks with Helen Osborne about:
- WikiProject Medicine, the most used medical resource in the world.
- Credibility, accuracy, and other common concerns about this resource.
- You too can be a Wikipedian. And help communicate complicated ideas in clear and simple ways.
In this podcast, Meg Poag talks with Helen Osborne about:
- Challenges in getting adequate funding for adult literacy programs, and health literacy programs.
- The importance of creating a business plan. Why it’s needed, what’s included, and an example of how a business plan can help.
- Creating a package of health literacy assessments, interventions, and services that hospitals actually will pay for.
In this podcast, Beccah Rothschild talks with Helen Osborne about:
- Choosing Wisely. How this campaign helps patients, consumers, and providers engage in important conversations about medical tests, treatments, and procedures.
- Consumer-friendly teaching materials from Choosing Wisely. These materials not only are free and easy-to-read but also approved by national medical societies and organizations.
- Health literacy, and its important role in the Choosing Wisely campaign.
In this podcast, Bonnie Bartos talks with Helen Osborne about:
- The spectrum of hearing loss, including how hearing loss can affect speech.
- Strategies to communicate clearly with people who have hearing loss.
- Types of technology designed to help people with hearing loss.
- Bartos’s story about how she lost hearing. And ways her service dogs help.
In this podcast, Dr. Zikmund-Fisher talks with Helen Osborne about:
- How all risk communications are not the same.
- The responsibility of the communicator to consider the spectrum of patient's needs before deciding what to provide.
- How to align the format of risk information to its purpose. In other words, how to know when we want numbers and when we might not.
- The pros and cons of different formats for discussing risk including icon arrays and other visual ways of showing probabilities, labels that group numbers into categories, and narratives that recount lived experience but ignore probability.
- Thoughts about the history and future of risk communication.
In this podcast, Carol Levine talks with Helen Osborne about:
- What “transitions in care” are and why they matter so much today.
- Why communication is often difficult during transitions in care.
- How both health professionals and family caregivers can help improve understanding.
In this podcast, Jim and Jan Prochaska talk with Helen Osborne about:
- What the Stages of Change Model is. And how it got started.
- Why the Stages of Change model is relevant to health literacy and health communication. Including its role in informed decision-making.
- How listeners can use the Stages of Change Model when communicating about health. And communicating about health literacy.
In this podcast, Elspeth Murray talks with Helen Osborne about:
- “This is Bad Enough.” Murray reads her poem about why health communication is hard, along with ways to make it easier.
- Using the arts to engage, entertain, and educate audiences.
- Creating compelling health messages with poetry, whiteboard animation, videos, storytelling, and other artful ways.
In this podcast, Suzanne O’Connor talks with Helen Osborne about:
- Crisis communication. And why people have trouble listening and absorbing information when fear and anxiety is high.
- Ways to build rapport, establish trust, and communicate in clear, yet caring, ways.
- Strategies to customize information, reduce resistance, and confirm understanding throughout difficult conversations.
In this podcast, Dr. Erin Marcus talks with Helen Osborne about:
- Challenges when communicating test results by mail or online.
- Strategies to make this information more understandable.
- Ways to help patients be more activated when learning about health.
In this podcast, Dr. DeWalt talks with Helen Osborne about:
- Universal precautions and health literacy. How combining these concepts can help patients better understand health information.
- A tool to “diagnose” if your practice has low health literacy.
- Ways to prioritize health literacy problems and implement effective solutions.
In this podcast, Josiah Fisk talks with Helen Osborne about:
- How information design improves readability and navigation.
- Ways that visual cues make it easier for readers to complete forms and other business or informational documents.
- Suggestions about using photos, spacing, sub-headings, and other design elements in healthcare documents.
In this podcast, Dr. Dean Schillinger talks with Helen Osborne about:
- What jargon is and why it is often a problem in health communication.
- A study showing that patients often do not understand jargon, even when jargon is clarified.
- Recommendations about ways to more clearly communicate about health, along with a suggestion for more research.
In this podcast, Helen Osborne talks with Mary Ann Abrams MD, Suzanne Rita, and Gail Neilsen about:
- What the teach-back technique is, who should use it, and why.
- How to help others make a habit of the teach-back technique.
- Features of the Always Use Teach-Back! Toolkit
- Ways that individuals, systems, and organizations can use the toolkit.
In this podcast, Candace McNaughton MD, MPH, talks with Helen Osborne about:
- Numeracy and chronic disease. Number-based tasks that patients must do to care for themselves at home.
- Return ER visits and hospitalizations. Patients with low numeracy skills appear to be at more risk for acute exacerbation of heart failure symptoms.
- What can all of us do to help? Recommendations for clinicians, patients, and healthcare systems.
Aniruddha Malpani MD is a long-time health literacy advocate. He not only is an IVF (fertility) specialist in Mumbai, India but also runs the world’s largest free patient education library, HELP: Health Education Library for People. Dr. Malpani believes that empowered patients can help heal “sick” healthcare systems. In this video, Dr. Malpani talks with Helen Osborne about how this vision is happening in India.
In this podcast, Theresa Brown BSN, RN, OCN, talks with Helen Osborne about:
- How she got started as a nurse. And as a writer.
- How writing for the public differs from writing for professionals.
- Issues to consider including: finding topics, protecting patient confidentiality, and receiving reader feedback.
In this podcast, Charlotte Cushman talks with Helen Osborne about:
- Understanding the learning challenges of students who are blind, deaf-blind, or have other physical and cognitive disabilities.
- Using tactile objects, picture books, technology, clear explanations, and other strategies to teach about health.
- Working as a team with the student, family members, teachers, and interpreters.
In this podcast, Paula Griswold talks with Helen Osborne about:
- Ways that patient safety and health literacy interests intersect.
- Reconciling medication: strategies and tools to improve understanding.
- Reducing hospital readmissions: advocating for system-wide solutions.
In this podcast, Lynn Quincy talks with Helen Osborne about:
- Choosing a health plan. Why this task is often so hard for consumers.
- Ways to make this experience easier and more consumer-friendly.
- Strategies to help, including: choice architecture, cognitive shortcuts, stories, visuals, and doing the math for consumers.
In this podcast, Kris Griffith talks with Helen Osborne about:
- Why research consent forms are so very difficult to write. And understand.
- Strategies to help, including: listing side effects, using consistent and clear wording, formatting pages, and writing short summaries.
- Useful tools, resources, and ways to learn more.
Stanley talks with Helen Osborne about planning a first, and now, second health literacy conference. Topics include:
- Creating a plan with specific goals and metrics.
- Leading a team that organizes the conference.
- Choosing topics and vetting speakers so as to meet learning needs.
- Funding the conference, choosing a venue, and managing other logistics.
- Assessing success, following-up, and building enthusiasm for next year.
Professor Joe Kimble talks with Helen Osborne about:
- What plain language is and why it matters in law, as well as in health.
- Ways to answer critics and skeptics with truths about plain language.
- Examples of how plain language can save time and money.
- Why it can be hard to communicate scientific information to lay audiences.
- Ways to communicate clearly–beginning with an understanding of your audience, their beliefs, and communication goals.
- How to tell a scientific story using data, metaphor, visuals, and examples.
- What to consider when weighing the “ethics of simplicity.”
In this podcast, Cindy Brach talks with Helen Osborne about:
- What “health literate organizations” are and why they matter.
- How this paper was inspired by the National Standards on Culturally and Linguistically Appropriate Services (CLAS) from the HHS Office of Minority Health
- Ten attributes of health literate health care organizations, along with examples and resources to learn more.
In this podcast, Dr. Tim Johnson (of ABC News) talks with Helen Osborne about:
- Three big problems facing US healthcare today. And how these problems compare to those in other developed countries.
- Ways that patients, family members, health literacy advocates, healthcare providers, librarians, business leaders, the media, and others can help.
- Outlook for years ahead—with a dose of pessimism and glimmers of hope.
In this podcast, Jessica Rowden talks with Helen Osborne about:
- Ways that Twitter, Facebook, LinkedIn and other social media are like conversations with your audience.
- Strategies and tools to engage the audience, monitor their participation, and organize messages that you send, receive, and follow.
- Resources, examples, and ways to learn more about social media.
In this podcast, Barbara Hoekje talks with Helen Osborne about:
- Why the U.S. healthcare workforce is becoming increasingly diverse.
- How speech patters differ even among those who speak the same language and come from the same country.
- Strategies that providers and patients can use to improve oral understanding.
- Ways to set a tone that welcomes everyone into our larger world family.
In this podcast, Dr. Kristiansen talks with Helen Osborne about:
- Why it is so important, yet difficult, for providers and patients to talk about pain.
- How chronic (persistent) pain affects many aspects of a person’s life.
- Ways DoloTest® helps patients and providers reach a shared understanding about pain.
Dr. Koh talks with Helen Osborne about:
- How health literacy is a dynamic systems issue and public health challenge.
- Why health literacy is at a “tipping point,” moving from the margins to mainstream.
- New Federal policies, initiatives, and tools that boost health literacy.
Karen Jacobs talks with Helen Osborne about:
- Ergonomics: How workplace tools, equipment, and the environment affects individuals and populations
- Why ergonomics matters to health communicators
- What we can do to stay healthy when using technology
In this podcast, Dr. Santa and Helen Osborne talk about:
- Consumer Reports: How it helps consumers make purchasing decisions.
- Why it is important for individuals to understand health ratings.
- How Consumer Reports uses symbols, summaries, and narratives.
- Strategies and resources for listeners to use in day-to-day practice.
In this podcast, Dr. Sagall talks with Helen Osborne about his journey from being a practicing physician to following his passion and creating a non-profit organization. Topics include:
- Journey from clinical practice to following your interests and passion
- Lessons learned about starting and sustaining a non-profit business
- Finding inspiration in unexpected places
In this podcast, Annetta Cheek talks with Helen Osborne about:
- Plain language: What it is and why it is needed for all types of documents.
- Plain language legislation: How government communications affect everyone.
- Practical ways to help overcome a "culture of complex communication."
In this podcast, Marlene Fondrick talks with Helen Osborne about:
- The power of stories in patient- and family-centered care.
- Examples of real-life stories that have made a difference in patient care.
- Ways to help patients share their stories, including the most important questions to ask.
In this podcast, Erin Moaratty talks with Helen Osborne about:
- Medical debt: What this term means, who it affects, why it matters so much.
- Patient Advocacy Foundation (PAF): Services, resources, and examples of how PAF helps patients with catastrophic illnesses.
- Ways you can help: Strategies for professionals, friends, family members, and organizations.
In this podcast, Dr. Villalobos talks with Helen Osborne about:
- How the animal-human bond enriches people, pets, and the environment.
- Ways that animals help humans during sickness as well as health.
- Strategies practitioners can use when talking with patients who have pets.
In this podcast Jessica Ridpath talks with Helen Osborne about:
- Informed consent forms for research. Why these forms can be difficult to read and ways to make them easier for the lay public to understand.
- Problematic words. Examples of words and terms that may cause confusion even though these words are short and familiar.
- Strategies and tools to improve understanding of health research concepts.
In this podcast, Stacy Robison talks with Helen Osborne about:
- How people with limited literacy skills, health literacy skills, or limited time use online health information.
- What is different when communicating about wellness and prevention (health promotion) v. communicating about diagnosis and treatment (health care).
- Ways to design health content so that Web users can, and will, take action.
In this podcast, Helen Osborne talks with Dr. Linda Neuhauser about :
- Communication challenges for both givers and receivers of information
- A structured approach to participatory, user-centered design
- Overcoming objections of limited time, money, and other resources
In this podcast, David Walsh talks with Helen Osborne about:
- Knowing why you need to make a business case for health literacy
- Using the language of business (key terms and acronyms)
- Creating a workable and measurable business plan
- Understanding business drivers, goals, and the importance of focus
In this podcast, Dr. Rima Rudd talks with Helen Osborne about:
- Literacy-related disparities and barriers as they relate to healthcare
- Deconstructing healthcare language, instructions, and activities
- Literacy demands in chronic disease management, prevention, and navigation
- Why it’s time to reconsider the definition of health literacy
Len and Ceci Doak talk with Helen Osborne about the past, present, and future of health literacy. Topics include:
- How health literacy began more than 30 years ago
- Why health literacy was important then and is even more so today
- Strategies to improve communication and assess if messages are understood
- Ceci & Len Doak’s vision for health literacy in the future