Health literacy is about mutual understanding. It happens when patients (or caregivers, the public, or anyone on the receiving end of health communication) and providers (clinicians, public health specialists, organizations, and others on the giving end of this communication) truly understand each other.
Helen’s services and resources include:
Helen is author of the award-winning book, Health Literacy from A to Z. This practical how-to guide is for everyone who wants to learn ways to more clearly communicate about health.
In her podcast series Health Literacy Out Loud, Helen Osborne interviews those “in the know” about many aspects of health communication, patient education, and health literacy.
Helen speaks about health literacy across the U.S. and around the world. She does so in keynote presentations, workshops, and panel conversations. These can be in-person, virtual, or a combination of formats.
Plain Language Editing
Plain language is about writing in ways that readers can read, understand, and use. Helen can help by editing materials using plain language principles and suggesting ways to make plain language a part of everyday practice
Helen Osborne can help you communicate clearly!
Helen Osborne, M.Ed, OTR helps professionals communicate health information in ways that patients and the public can understand. Helen brings to this work her experience as an occupational therapist, training as an educator, and perspective as a patient and caregiver.
About the Book
Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Third Edition (2022) is written for everyone who cares about clearly communicating health messages. Whether you are a clinician, public health specialist, community worker, patient, caregiver, health care instructor, or student, this book is for you.
Health Literacy Out Loud Podcast
Listen in as Helen Osborne interviews those in-the-know about many aspects of health communication, patient education, and health literacy. You will hear real-world experiences about why health literacy matters and learn practical ways to help.
Here are links to the newest Health Literacy Out Loud episodes:
What Can I Do?
Contact Helen to discuss ways she can help you.
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“Thank you for your excellent work on this script as well as all the others! You make the scripts and projects even better. We greatly appreciate your expertise and collaborating with us to improve medical care for those who most need it.”
Aretha Delight Davis MD, JD & Angelo Volandes MD, MPH
Co-founders and chief executives of ACP Decisions
Harvard Medical School
Helen’s monthly How-To Tips
Health messages tend to be about serious topics. But must these messages always be communicated in somber (some might say, boring) ways? I think not. Instead, you might consider adding a dose of creativity. Creativity is rooted in the philosophy that people have more...
As stated on the website for AHRQ (Agency for Healthcare Research and Quality), “Health literate healthcare organizations make it easier for people to navigate, understand, and use information and services to take care of their health.” A paper...
Health Literacy How-To Just because listening & speaking happens a lot doesn’t mean that this form of communication is always easy or effective. For instance, speaking can be hard when providers are rushed, explain the same concepts over...