By Helen Osborne, M.Ed., OTR/L President of Health Literacy ConsultingOn Call Magazine The differences between men and women go beyond anatomy and physiology. One very important one is the way men and women take in, process, and use health information. Joe Zoske, MS, MSW, says gender is a component of health literacy and cultural competence. […]
On Call magazine was published by Boston Globe Media, a division of the Boston Globe. For ten years I was privileged to write a monthly column called In Other Words…” My columns focused on some aspect of health communication or patient education. Alas, the magazine ceased publication on March 31, 2009.
Below are about 100 of my columns. They are listed in chronological order. You can search by clicking “Articles by Topic” on the left navigation bar or entering key words in the box on the top right. For reprint permission, please contact me at email@example.com
By Helen Osborne, M.Ed., OTR/L President of Health Literacy Consulting On Call Magazine, February 24, 2009 Brian Jack, MD, is a practicing physician and professor of family medicine at Boston University. Several years ago, a patient came to see him for a follow-up appointment after being discharged from the hospital. Jack had not treated this man […]
By Helen Osborne, M.Ed., OTR/L President of Health Literacy Consulting On Call Magazine, January 29, 2009 I often lead plain language workshops, teaching clinicians and other health communicators how to convey health messages more clearly. Plain language goes beyond simple words and short sentences. It includes organizing information from the reader’s perspective, setting a tone that […]
By Helen Osborne, M.Ed., OTR/L President of Health Literacy Consulting On Call Magazine, December 31, 2008 Your 5-year-old daughter wakes up in the middle of the night, sniffling and coughing. You want her to feel better and help everyone in the house get back to sleep. So you give her a dose of over-the-counter cough […]
By Helen Osborne, M.Ed., OTR/L President of Health Literacy Consulting On Call Magazine, December 4, 2008 Marcia E. Zorn, MA, MLS, helps professionals and the general public find the health information they need. Answering questions is part of her job. Zorn is a reference librarian at the National Library of Medicine’s (NLM) Reference & Web […]